Aboutime enable our customers to raise the bar on customer experience whilst improving efficiency to cut costs - the holy grail of field service delivery.

With our expert guidance and TOA ETAdirect workforce management technology, your business can implement new best practice processes and automation that will turn an efficient mobile workforce into a world-class mobile workforce; increasing productivity, reducing costs, maintaining asset up-time and delivering service with flexibility and reliability that your customers will really appreciate and differentiate you from competitors.

A recent independent market analyst report states an typical achievement of:

Complete more jobs Drive shorter distances Meet more appointments Dispatcher productivity Reduce overtime

15 - 20% more 10 - 40% less 20 - 50% more 80% increase 40 - 60% decrease

The majority of customers our team have worked with will testify to achieving far greater benefit than this and, for example, 30-40% productivity field worker improvement is often achievable. Each customers opportunity depends on the specific environment and Aboutime will be pleased to work with you to determine this.

Key ways in which benefits are achieved include:

Financial benefits:

• Lower operational costs through reduced mileage, reduced overtime and more jobs per day
• Improved dispatcher to field worker ratio reducing dispatcher costs
• Improved payroll admin from automated collection of field staff start/finish times
• Improved call centre agent to job ratio due to reduction in calls per job
• Reduced telecoms costs through mobile data communications with field staff
• Reduced parts holding due to accurate usage capture

Service Centre benefits:

• No delay to offering 'available to promise' appointments to customers
• Reduce or eliminate inbound "Where´s my engineer?" calls
• Ability to innovate new service offerings and remain confident they can be delivered
• Receive and react to customer feedback immediately following service visit

Dispatch Centre benefits:

• Continual optimisation of field staff to workload maximising the work that can be achieved
• Real time visibility of mobile workers locations and allocated work
• Dispatch tools to react to events during service day and ensure promises are met
• Obtain audit and compliance from tracking and reporting of events

Field Worker benefits:

• Reduced paperwork and administration completing job details on WAP phone, PDA or laptop
• Arrive prepared with accurate customer, job, site and equipment details
• GPS Navigation assistance to customer sites
• Less wasted visits due to "Customer not home" or "no access" to site
• Better informed and happier customer ready to receive visit
• Achieve regulatory compliance for lone worker protection

Customer benefits:

• Reduced waiting time due to being offered smaller appointment timeslot options
• Less worry by being informed of refined arrival time as appointment day progresses
• Positive feeling towards service provider who does not to waste their time

Contact us at info@aboutime.co.uk to receive a copy of the Aboutime whitepaper Creating a business case for Field Mobility and Workforce Management