Intelligent mobile workforce management

— enabling exceptional service at a reduced cost

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Approach

Consulting and Implementation Services

Critical Factors for a Successful Deployment

Consulting and Implementation Services

Aboutime professional services team offer specialist experience of workforce management technology, business consulting and solution implementation. We meet customers at different stages of their decision process to deploy these systems and offer flexible and bespoke packaged services to help each customer along their journey. These include:

Business Opportunity Analysis

Kick-start your investigation into mobility and workforce management through this review of your current way of working to reveal the opportunity for performance improvement through deployment of new processes and automation. This activity is conducted independent of technology vendor and is typically completed over a 2-3 week timeframe.

Mobile Working Proof of Concept

Gain practical experience of field mobility and workforce management in your environment to reveal the challenges and opportunities from a potential deployment. This activity will further support the business case for investment in systems and is typically completed over a 3-5 week timeframe.

Implementation Project Services

Introducing new technology and new working practices to your field force operations is a challenging process that needs careful management to ensure success. Aboutime understand this and utilise a proven project approach based on industry best practice that will minimise risk and ensure timescales and costs can be accurately estimated and kept in line with expectations.

Aboutime will work in collaboration with you to plan and execute effective implementation, beginning with taking the time to understand your business, current processes and challenges. Our business consultants will identify opportunities for improvement and recommend whether reorganisation is necessary to take best advantage of these. We will set out clear work plans for preparing, designing, building, testing and launching your solution that will keep you and your stakeholders closely engaged in the entire process.

Introducing new systems and processes is also as much or more about people and making sure users and management have common goals, expectations and a desire for a known outcome. Our approach also ensures we jointly agree on and put into practice change management activities to ensure your workforce are helping to achieve a positive outcome and not fighting change. Small actions can make a big difference in the scale of success.

Following initial implementation Aboutime will continue to work with you to identify further improvement opportunities from your own changing business needs. Our account management and support model ensure your continued satisfaction is just as important as the initial go-live.

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